Press release - Easy, cheap and rapid redress for consumers - Committee on the Internal Market and Consumer Protection

Consumers must have cheap, fair, reliable and easy means of settling outside the courts in disputes with traders over goods or services they have purchased, say internal market committee MEPs. They adopted amendments on Tuesday tightening up two draft laws on alternative and online dispute resolution schemes aimed at improving protection for consumers, in particular when shopping online and across borders.
Committee on the Internal Market and Consumer Protection

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