MEPs approved (by 29 votes in favour, 4 against and 4 abstentions) a single set of rules to ensure consumers buying online or face-to-face in a local shop obtain the remedies they are entitled to if they purchase a faulty product. The mandate to start negotiations with the Council of the EU was approved by with 30 votes in favour, five against and one abstention. The Council (member states) has yet to agree on its position.
Further information
Press release: Consumer protection: EU-wide rules for those sold a defective product
Press release: Consumer protection: EU-wide rules for those sold a defective product
Source : © European Union, 2018 - EP