Subject files - European Electronic Communications Code (Recast) (EECC) - Committee on the Internal Market and Consumer Protection

In respect of consumer protection, the Code seeks to ensure a level playing field between traditional telecoms operators and new online market players, so that consumers are more easily aware of their rights whoever their provider of digital services is. The Code also creates an obligation on operators to send public warnings by text message or mobile app in the event of public emergencies.

In respect of universal service, the Code ensures that all consumers have the right to a minimum level of internet service, including when they live in rural areas and when they cannot afford to pay for an internet package themselves. The minimum internet speed of such consumers should reflect the internet speed enjoyed by the majority of consumers in that country.

IMCO also played a key role in ensuring that intra-EU calls cost no more than 19 cents, and intra-EU SMS messages no more than 6 cents, from 15 May 2019. There is a safeguard clause to ensure operators are not left out of pocket.