Study - The role of Points of Single Contact and other information services in the Single Market - PE 658.179 - Committee on the Internal Market and Consumer Protection

This study analyses the role and development of Points of Single Contact and other information services. It reviews recent policy documents, and identifies a range of weaknesses for the provision of contact points. The main recommendations are to improve monitoring (using the indicators and the Single Market Scoreboard) and make use of infringement proceedings in case of non-compliance. The actions could build on the instruments available under the recent Single Digital Gateway Regulation. This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies at the request of the committee on Internal Market and Consumer Protection (IMCO).